Our Frequently Asked Questions
If you have a question and don't see the answer here, feel free to contact our support department.
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Which States and Countries am I able make calls to using DialMyCalls? |
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You can call anyone in the continental 48 states, Hawaii, Alaska, Canada and even Puerto Rico! We plan on adding international
calling sometime in the future as well.
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How does the free service work and what's the catch; why is it free? |
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The free service is a limited service which allows you to make only 1 group call per day with a 30 second message, to a maximum of
25 people. We also add some branding to the call that says that it was powered by DialMyCalls.
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Do you support phone calls to numbers with an extension? |
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We do have the ability to call phone numbers with extensions and it works with a large majority of phone systems. However, if the
system is overly complex, our system may not work with it. General rule of thumb is, if you dial the number and can enter the extension
on the main menu it will work. If you have to press another number to actually dial an extension, our system will not work on that number.
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Do you offer any kind of affiliate or referral program? |
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Yes, we offer multiple affiliate & reseller options depending on you or your company's situation. Please contact business development
by calling 1-800-928-2086 ext 3.
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Will I be billed for the calls to approve my phone number & record greetings? |
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No, we will not charge you or take credits from your account for these calls. The only calls you will be charged for are the group calls you
setup through our premium service.
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Will my contacts, emails, or information ever be sold or distributed? |
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Never! All of your information is solely the property of you and/or your company. DialMyCalls highly respects this and will never share, sell,
disclose, or release your phone numbers, contacts, email addresses, or any other information that you store in your account. Only you and whomever
your share your login and password with will have access to your DialMyCalls account & information.
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I tried a sample and/or verification call, but never recieved a phone call? |
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Please make sure that your phone doesn't have any kind of anonymous call block, call zapper, or any kind of system to block certain types of callers.
This is usually the culprit it you don't receive a call from us. Also, if you have tried the sample calls too many times in one day, you could be restricted
from trying again. If you feel that there is an error on our end, please contact support and they will be able to assist you.
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Are there any call restrictions on what I can say in my message(s)? |
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DialMyCalls is simply a service provider and you are responsible for any and all content that is played during your calls. It is highly suggested that you
refrain from recording any profanity, slander, racism, or other types of messages that people may find inappropriate. Remember, you cannot control who picks
up the phone; children and unexpected recipients may be the on the receiving end of your calls. Please make sure all of your call content complies with
FCC Rules and Regulations, otherwise, you may be held responsible for any content that you broadcast.
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Why are your prices so low? Are there any hidden fees I'm not aware of? |
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We have been in the telecommunications industry since 2000 and have built up a large infrastructure of outbound calling servers and technology. Due to the amount
of calls we place regularly, we are able to get tremendous volume discounts and pass the savings onto our customers. We pride ourselves in offering high quality
calls, high quality support, and affordable prices to both businesses and individuals alike.
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What methods of payment are available for buying call credits? |
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We currently accept Visa, Mastercard, American Express, and Discover. For large volumes and corporate purchases, we also accept checks & wire transfers. For
companies that we have done extensive business with in the past, we may extend a line of credit and bill you for usage on a monthly cycle. We will shortly be adding
PayPal and possibly Google Checkout as additional payment options.
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Will I be billed for calls that go unanswered or can not be completed? |
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No, you will be refunded for any calls that don't make an actual connection. This includes invalid phone numbers, calls that ring endlessly, and any other calls that
end up with connection errors. Please be aware that credit refunds occur automatically, but will take 48 hours to appear back on your balance.
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How long are call credits good for, do they ever expire? |
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No. Once you purchase credits they never expire until you end up using them.
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Which number will show up on the Caller ID of the people I choose to call? |
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Your own phone number appears on the Caller ID for all the calls that you send out. Once you have your account setup; under the 'My Account' tab you can add
additional phone numbers to use as well. If there's a number you wish to use that can't be approved via our automated system, please contact our
support staff and they can manually approve it and add it to your account.
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How do I record a message to be sent out to my phone list? |
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We offer 3 ways you can create greetings to be used for your calls.
Record It Over Your Phone:
Put in a phone number and our automated system will call you and let you record your message right over the phone!
You can preview and re-record until you're satisfied with your greeting. This is by far our most popular method.
Upload A MP3 or WAV File:
This method is usually the choice of larger companies or people that have professionally recorded messages. Using
the web interface, you can upload any MP3 or WAV audio file and use it for the message to be played to your call recipients.
Use Our Text-to-Speech Tool:
Our Text-to-Speech engine is a voice synthesis tool which allows you to type out a message and it will covert it to
a digitized male or female voice. This is a great solution when you do not have time to record a message but need
to send a call out quickly.
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Can I schedule a specific date and time for my call to be sent out to everyone? |
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Yes! Using our call scheduling system you can set your calls to go out at the day and time of your choice. This is a great feature and time saver where you can
schedule out a whole series of group calls in advance. It's also a very popular option used by people who use DialMyCalls for group meeting and even reminders.
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What happens when a call isn't picked up and goes to someone's voicemail? |
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We have a voice mail & answering machine detection system in place that will wait and leave your message on their answering system. This way you know, even if
the person wasn't able to get to their phone for your call, they will still get to hear your message when he/she checks their voice mail.
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Can I import a list of phone numbers and contacts into the system? |
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Yes we have 3 import tools available that let you import phone numbers & contact information from an Excel file (XLS), Database (CSV), or by simply copying and pasting
a large block of phone numbers into the system. For more detailed information on how to import data please go to the the 'My Contacts' page once logged into your
control panel. If you need assistance, please contact our support staff and they'll be happy to help you.
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Are there any limits as to how many people I can send a call out too? |
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No, as long as you have purchased enough credits to cover the amount of calls you wish to place, there is no limit. Please be aware that under extremely high call volumes all
of your calls may not go out at EXACTLY the same time and blocks of calls may be staggered out over a minute or two to limit any line congestion.
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What happens when a call is placed and the number is busy or keeps ringing? |
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If a number on your list is called and we receive a busy signal or if the phone keeps ringing with no answer we will attempt to call it back 3 more times with 1 minute intervals.
If it still ends up as unable to connect, you will see so in the call results and your credits will be refunded for those calls.
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What information is included with the report of each of the calls I send out? |
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Our call reports are great for seeing exactly what happened with each one of your calls. You'll get a breakdown of each call and whether or not it was connected and if the message
played or not. It shows connection time and an array of other details that may be useful.
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Get started using DialMyCalls today for free. Create an account and be setting up your group calls in
only a matter of minutes.
Create My Account Now!
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