DialMyCalls is flexible, customizable, and can be used in just about any organization. From non-profits and sports leagues to restaurants, retailers, and even in hospitals.
With DialMyCalls, your hospital administrative staff will have access to a powerful SMS, email, and voice messaging system that can help streamline patient communication, and ensure that you provide the best possible level of care.
Here are just a few of the ways that your hospital or other healthcare institution can benefit from the power of DialMyCalls.
1. Patient Feedback
With DialMyCalls, collecting patient feedback is easier than ever. You want to know how your staff members are doing, of course, and whether or not they are meeting (and exceeding!) patient expectations. There's no such thing as perfect care - so it's critical to hear where you're doing well, and where you could use improvement.
With DialMyCalls, you can quickly set up a vanity phone number that makes it easy for patients to provide feedback via text message about their stay in your facility. By automating the feedback process, you can avoid paperwork and other administrative overhead, but still benefit from honest patient feedback.
2. Visiting Hours Reminders
The families of patients can often be frustrated by short visiting hours, especially in the emergency room or critical care areas. But limited visiting hours are very important in the ICU, because patients need round-the-clock care, and cannot handle the strain of a constant flow of visitors.
To help address this problem, you can create a customized list of family members using the DialMyCalls web application, and send voice, SMS, and email messages to them - informing them about when visiting hours are open for the day.
This way, you can make sure that your patients can see their loved ones, but still give them plenty of time to rest and recover.[click to continue...]
Utility companies are, traditionally, in a tough spot when it comes to customer satisfaction. Though strides have been made in recent years, utility companies suffer from some of the lowest overall customer satisfaction rates - placing behind industries such as airline companies and auto insurance companies. Common complaints include difficulty paying bills, late technician appointments (or no-shows), and poor overall customer service.
To continue to compete in the competitive, low-margin landscape of utilities such as gas and power, it's important for utility companies to take the proper steps to increase customer satisfaction - and make the monthly payment of utility bills more than just a boring, unsatisfying chore.
Here are a few ways that utility companies can increase customer satisfaction - and get a leg up on the competition.
1. Offer Online Bill Payments and Paperless Billing
In our modern, digital world, customers have a certain set of expectations. One of these expectations is that it will be possible to set up online, paperless billing - or at the very least, pay a bill online with a credit card or a bank withdrawal.
Fewer people than ever want to pay for their utility services with a check, or by mail. Today's consumers have the option of buying almost everything online - and utilities should be no different.
Because of this, your company should take steps to offer online bill payments and paperless billing, at the very least. Other things you should consider including on your website is a usage monitoring system - so that customers can see how much they owe before they have to pay - and options like autopay.
Offering these services makes it easier for customers to pay. This reduces the time they have to spend doing things like mailing bills and writing checks - and increases their customer satisfaction. Even if they choose not to use your online payment services, it's wise to provide them with the option to do so.
2. Ask for Customer Feedback
Do you really want to know how you can improve? You could implement a system to allow you to gather honest feedback from your customers - even if you hear things that you'd prefer not to.
Creating an anonymous call line or feedback line is a great way to understand the way your customers perceive your company. Using DialMyCalls, your company can quickly set up an anonymous vanity number "hotline", where customers can call to give feedback about your services. You can also use advanced SMS text messaging from DialMyCalls to conduct text-based surveys, and get even more feedback from your customers.
Even if you have relatively good customer feedback and satisfaction rates, it's always valuable to gain a deeper insight into your customer's mindset, and attempt to elevate your standards and provide better service.
So consider using DialMyCalls for customer surveys - you're sure to discover valuable business insights that will help you improve the quality of your customer service.[click to continue...]
SMS marketing is incredibly powerful - especially with short code SMS marketing services from companies like DialMyCalls. Using DialMyCalls, your business can quickly send hundreds of custom-tailored SMS marketing messages directly to customers - providing you with an extremely valuable marketing tool.
It's been estimated that nearly 90% of SMS messages are read within three minutes of being received. When you compare this statistic to emails, which have only about a 25% open rate at best, it's easy to see the value of SMS marketing.
However, text message marketing isn't foolproof. It's easy to make the mistake of using this technology incorrectly. So, to help you market more effectively, we've put together a list of the most common SMS marketing mistakes - and how to avoid them.
1. Improper Call to Action (CTA)
The problem: The Call To Action (CTA) is the heart and soul of your SMS marketing strategy. This is the text that asks a customer to do something - come in for a discount on a meal, enjoy a half-price haircut, bring a guest to your gym for free, and so on.
The CTA is the most important part of your SMS message. Without a strong, obvious CTA, your customers won't understand what your marketing message is trying to say, which results in an ineffective campaign.
How to solve it: To solve this issue, it's best to follow CTA best practices. This article from Hubspot Academy is a great resource. Basically, you want to make your CTA:
There's more to it than that - so dig into the above article to learn more![click to continue...]
Did you just finish setting up your DialMyCalls account? Congratulations - you're now using one of the most effective marketing tools for your small business!
Text message marketing is a powerful form of communication. In fact, around 98% of SMS messages are opened by customers - nearly quadruple the rate of email newsletters.
But you can't expect to achieve marketing success without a basic understanding of SMS marketing strategies. That's why DialMyCalls is here with a quick, simple guide to help you communicate more effectively with your customers using SMS. Read on, and learn with us!
1. Ask Customers to Opt-In to Your Messages
The first step to communicating with your customers is to start building a list of peopel who have "opted-in" to messages from your company.
If you already have a list of phone numbers, that's a good place to start - send a message to that list of individuals asking them to opt-in to your SMS messages. Some may say no - but the vast majority will be interested in receiving messages from you, especially if you offer a discount or a special offer to those who sign up.
You should also try to get more customers to opt-in, in person. Create signage for your store or business that lets people know about your SMS marketing campaign, and mention it to them when they're checking out.[click to continue...]
Whether you're trying to send a personal SMS message to a friend or a business associate, or using a service like DialMyCalls to send SMS messages to high volumes of people, you've probably run into issues with your text messages not being delivered.
While DialMyCalls takes steps to avoid this, there are still a few rare situations that can cause SMS message delivery to fail.
In this article, we'll take a look at some of the most common causes that text messages may not be delivered, so that you may better understand how to best use DialMyCalls, and ensure that your messages are always delivered to the appropriate people.
1. Invalid Numbers
This is the most common reason that text message delivery can fail. If a text message is sent to an invalid number, it won't be delivered - similar to entering an incorrect email address, you will get a response from your phone carrier informing you that the entered number was invalid.
There can be quite a few reasons for this. For example, all messages being sent to U.S. telephones must begin with the country prefix "1" - if the international country prefix is not added, the message may fail to deliver correctly.
Other causes of invalid numbers include attempting delivery to landlines - landlines cannot receive SMS messages, so delivery will fail.
And, of course, SMS messages may fail if an individual's phone number is incorrect, disconnected, or otherwise invalid.
2. Carrier Filters
Similar to email, some cell phone carriers have implemented filter systems that can block spam, phishing attempts, and other unwanted messages. One of the primary ways that carriers block spam is by separating "A2P" and "P2P" messages.
P2P messages are messages sent between individuals - and they always have a valid alphanumeric senderID. These messages are likely to be delivered without being filtered.
A2P messages are messages sent from mass texting applications. Some carriers will "filter" these messages, and prevent them from being sent to individuals, in an attempt to prevent spam.
To avoid this, DialMyCalls uses advanced A2P routing to send messages through A2P-enabled routes. However, some messages may still be blocked if they contain certain keywords, though this depends on the specifics of each individual's carrier.[click to continue...]
It could be argued that communication is the basis of just about everything in our modern world - and this is especially true in the small business world. Strong lines of communication are absolutely essential to ensuring the success of a small business.
This includes both internal communication among team members, and external communication to customers, clients, and others. Great communication leads to a healthy company, strong growth, and success - while poor communication can often have the opposite effect.
In this article, we'll take a look at 5 reasons why your business should make great communication its number one priority. Read on - and change your business for the better.
1. Builds Better Relationships
Communication is the basis of relationship-building. Relationships are built and maintained by consistent, positive interactions with others. Effective communication skills and a friendly corporate atmosphere are both essential for this step.
Employees can be encouraged to enhance their communication skills through mandatory training sessions, and your HR department should also emphasize the importance of communication skills throughout the on-boarding process. Doing so allows all of your employees to be on the same page about communication - and provides a healthy environment in which relationships can be built.
Small businesses should also encourage communication from a top-down, corporate level. If you are running a business, you should make it clear that you are focusing on openness, honesty, and communication at a corporate level, and that you expect your employees to interact with you openly, just as they would interact with each other.
Doing so will help you build a strong corporate atmosphere of communication, and a relationship-based company that is tightly knit, loyal, and totally dedicated to their jobs.
2. Facilitates Innovation
How many great ideas have been lost because an employee wasn't able to talk about them? If your employees feel uncomfortable challenging your ideas - or presenting ideas of their own - your company will suffer, and innovation will stagnate.
Open, comfortable communication of new, innovative ideas is crucial for further business growth. A corporate atmosphere that encourages innovation and the sharing of ideas will enjoy massive benefits when it comes to innovation.
Every idea that an employee has for your business should be heard, whether it's a good idea or not. If employees feel free to share their innovative ideas - no matter how radical - free of judgment, you'll be shocked at how many interesting and useful ideas you can take advantage of to help grow your business.[click to continue...]
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