The new revolution of business has become faceless. With the amount of sales being done online and through phones it has become difficult to retain customers with a friendly smile and hand shake. Today’s retail and service industry has to be creative and use modern technology to build and then retain a strong customer base. Not just one that keeps coming back, but one that will also feel so good about you that they refer you to their friends. The most effective way of retaining customer loyalty is to gently remind them of your goods or services. This can be done discreetly and without being obtrusive using a customer notification system. Unlike push notifications, automated customer notifications can relay a sense of personalization that is more appealing in this cold computer age. Let your customers know that you offer automated notifications via phone call or text message and have them
Any professional or personal service company can benefit from an appointment reminder service. The bottom line is a suddenly empty slot in your daily appointment calendar is hurting your bottom line. One easy way around this is by using an automated service that can remind them of the date and time scheduled for your next appointment. The industry being hurt most by missed appointments is the medical industry. Patient no-shows and late call outs can be as high as 8%. Patients may not realize that they are costing you money when they don’t show up because they are not considering the overhead costs that it takes to run your office. If you are finding that you have blocks of unprofitable free time throughout the day due to missed appointments, you should be considering implementing an appointment reminder service to help eliminate them. Automated phone messages can serve as a reminder
Just a heads that it is important as a business to follow all the FCC and your state laws regarding sending automated phone calls or texts. You need to make sure your customers have opted in to receive any kind of message from you, and never send any kind of unsolicited message. For texting you can have your customers opt-in to a list via text message, for example text COMPANY NAME to 80123 (our short code), which will opt them in to receive alerts from you. For phone calls you need expressed written consent from them agreeing to receive your messages. In order to survive in the small business world owners have to be quick on their feet to think outside of the box. Competition is fierce and in order to retain your customer base you have to be able to offer them something that nobody else, or at least not
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