If you're running an auto shop, you're probably looking for a way to increase your profits, gain a better reputation in your community, and win over loyal customers for life.
Communication is the best way to accomplish all three of these goals. By simply communicating with customers more effectively, you can ensure the success of your auto shop. Read on, and read about the top 4 ways you can increase your communication skills, and enhance customer loyalty - and satisfaction!
1. Listen To Your Customers
The first thing you need to do is truly understand your customers. Let's face it - nobody really wants to come to an auto shop. From basic maintenance to full-scale repairs, most people view your business as an inconvenience.
Because of this, you should do everything you can to listen to your customers, and be honest and genuine when interacting with them. Empathize with their issue, and truly understand what they want from you.
This is the basis of all effective communication - listening. Listen to your customer, and they'll tell you what they want. This makes it easy to deliver services that will satisfy them, and increases the effectiveness of your communication![click to continue...]
Private healthcare facilities are faced with countless challenges starting with keeping a steady stream of patients, improving their care and managing your costs. It is not easy to make a busy medical practice more productive, but once you start identifying your key problem areas you can start finding solutions one by one.
Your two best resources for pinpointing issues that are holding your practice back are the staff members and your patients. Start talking to them and you will find a myriad of ways where you can improve office efficiency.
1. Put Your People Where Their Strengths Are
One of the first things to look at is how you are utilizing your staff members. Are trained nurses and aides getting stuck behind the reception desk? That is taking them away from patient care, slowing down the flow of patients through the office. Make sure you have enough qualified people behind your front desk so that your medical support staff is able to utilize their special skills where they are needed the most.[click to continue...]
The services provided by utility companies are vital for their customers. Whether it be water, gas or electricity, temporarily cutting the service is going to cause some inconvenience. In order to cut down on the amount of customers calling into the office asking why the service is disrupted and when it will be resumed, you can save everyone the headache by executing a plan for outages that has every customer involved in the communication loop.
1) Plan Ahead
Once you know there is work that needs to be done which requires a disruption, your engineers should start planning on how it can be accomplished most efficiently. As much preparation as possible should be done ahead of time, and practice sessions performed to ensure that are no surprises that will cost more time.[click to continue...]
Reality television may make running a storage facility look like a party, but the real reality is that it is a business like any other where profits can be lost quickly if you are not diligent. Owners of storage facilities who follow these 4 easy to implement tips will soon find that they can meet their true profit potential:
1) Hire the Right Staff
Although customer interactions are limited with storage facilities, customer service is still highly important. Make sure that every member of your team is outgoing and friendly, with a running knowledge of how your operation works. Each staff member needs to have the knowledge to answer all customer questions about storage room sizing and pricing consistently. This may involve ongoing training, but your efforts will be well worth it.[click to continue...]
There are some very scary statistics regarding new restaurants and their likelihood of failure. At worse, some reports claim that 90% will close within a year, while a study conducted by Ohio State University says 60% and then 80% by year 5.
No matter how you slice it, those are terrifying numbers to think about if you are a restaurant owner. To avoid becoming one of those statistics, work on building a strong customer base using these top 7 tips:
1) Live By the Rule of Seven
There is a saying in the restaurant business that you make one guest in your restaurant happy, you have created one good repeat customer. When you make one mad, they are going to share their bad experience with 7 of their closest friends. Stress over the top service in your restaurant at all times, and go to any length to ensure that no one leaves that is not satisfied with their experience.
2) Be Creative in Your Marketing
Create a Facebook page and utilize Twitter to tweet out menu changes and specials. Social media is a fantastic form of free advertising that can reach thousands of potential customers.[click to continue...]
Gyms and fitness clubs using mass member notifications for anything sales-related are required to follow all the FCC and your state laws regarding sending automated phone calls or texts. Your gym members, both new and old, are required to opt in to receive any kind of message from you, and you must never send any kind of unsolicited message. For texting you can have your customers opt-in to a list via text message, for example text COMPANY NAME to 80123 (our short code), which will opt them in to texts from you. For phone calls you need expressed written consent from them agreeing to receive your messages.
DialMyCalls provides automated calling and SMS services that allow gym and fitness clubs to alert all of their members instantly.[click to continue...]
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