FAQs & Tutorials
Take a look at questions are customers frequently ask about our mass notification platform and check out tutorial videos to learn how you can send automated phone calls, text messages and email broadcasts.
You can call anyone in the continental 48 states, Hawaii, Alaska, and Canada! We plan on adding international calling sometime in the future as well.
Using our shortcode 80123 you can text anyone in the continental 48 states, Hawaii, and Alaska.
*We do offer texting to Canadian numbers however text messages will come from a shared long code and will display our default "OTT" Keyword. Our premium 2-Way texting feature is not available to the shared Canadian long code number.
The free service is a limited service which allows you to make only 1 group call per week with a 30 second message, to a maximum of 25 people. We also add some branding to the call that identifies the call as powered by DialMyCalls.
Never! All of your information is solely the property of you and/or your company. DialMyCalls respects your privacy and we will never share, sell, disclose, or release your phone numbers, contacts, email addresses, or any other information that is stored in your account. Only you and whoever you share your login and password with will have access to your DialMyCalls account and information.
We do have the ability to call phone numbers with extensions and it works with a large majority of phone systems. However, if the system is overly complex, our system may not work with it. General rule of thumb is, if you dial the number and can enter the extension on the main menu it will work. If you have to press another number to actually dial an extension, our system will not work on that number.
Yes, we offer multiple affiliate and reseller options depending on you or your company's situation. Please contact business development by calling 1-800-928-2086 ext 3.
No, we will not charge you or take credits from your account for these calls. Only calls to the group calls you set up through our premium service are billable against your credits.
Sure! DialMyCalls is great for businesses. However, keep in mind unsolicited sales or marketing calls/texts are not allowed. You need to make sure your call/text recipients have given you expressed permission before sending any messages to them. For more information on the National Do Not Call Registry and other telemarketing rules and regulations please visit DoNotCall.gov.
Please make sure that your phone doesn't have any kind of anonymous call block, call zapper, or any kind of system to block certain types of callers. This is usually the culprit if you don't receive a call from us. Also, if you have tried the sample calls too many times in one day, you could be restricted from trying again. If you feel that there is an error on our end, please contact support and they will be able to assist you.
DialMyCalls is simply a service provider and you are responsible for any and all content that is played during your calls. It is highly suggested that you refrain from recording any profanity, slander, racism, or other types of messages that people may find inappropriate. Remember, you cannot control who picks up the phone; children and unexpected recipients may be the on the receiving end of your calls. Please make sure all of your call content complies with FCC Rules and Regulations; otherwise, you may be held responsible for any content that you broadcast.
We have been in the telecommunications industry since 2000 and have built up a large infrastructure of outbound calling servers and technology. Due to the amount of calls we place regularly, we are able to get tremendous volume discounts and pass the savings onto our customers. We pride ourselves in offering high quality calls, high quality support, and affordable prices to both businesses and individuals alike.
We currently accept Visa, Mastercard, American Express, and Discover. For large volumes and corporate purchases, we also accept checks and wire transfers. For companies that we have done extensive business with in the past, we may extend a line of credit and bill you for usage on a monthly cycle. We will shortly be adding PayPal and possibly Google Checkout as additional payment options.
No, you will be refunded for any calls that don't make an actual connection. This includes invalid phone numbers, calls that ring endlessly, or any other calls that end up with connection errors. Please be aware that credit refunds occur usually within 15 minutes of a call blast completing, but can take up to 48 hours. Text refunds take 48 hours to process refunds.
Credits will expire after 2 years of inactivity - simply log into your account to refresh the expiration date.
Yes. We offer both 6 month and 12 month billing cycles on all of our monthly plans. If you ever need to upgrade during your billing cycle you can always do so and only pay a pro-rated amount for the difference.
Yes. For customers that we've built up an existing relationship with, we offer open ended accounts which are billed at the end of each month. For new customers who wish to use this feature we require a deposit on file for the first 3 months. Please contact someone on our sales team if you're interested in having this type of account set up.
Monthly plans allow customers to send up to 30 call or text broadcasts to your allotted amount of unique numbers per month. If we feel that you are abusing our system by sending out a high volume of broadcasts we will first contact you to try and resolve the issue, if we're unable to reach you we will suspend your account until hearing from you. If at any point we wish to cancel your monthly service, we will make an attempt to contact you, and then proceed with cancellation. The allowed message length for call broadcasts on monthly plans is 2 minutes long. The allowed message length for text broadcasts on monthly plans is 157 characters.
Your own phone number appears on the Caller ID for all the calls that you send out. Once you have your account set up, under the 'My Account' tab you can add additional phone numbers to use as well. If there's a number you wish to use that can't be approved via our automated system, please contact our support staff and they can manually approve it and add it to your account.
We offer 3 ways you can create greetings to be used for your calls:
Record It Over Your Phone:
Put in a phone number and our automated system will call you and let you record your message right over the phone! You can preview and re-record until you're satisfied with your greeting. This is by far our most popular method.
Upload An MP3 or WAV File:
This method is usually the choice of larger companies or people that have professionally recorded messages. Using the web interface, you can upload any MP3 or WAV audio file and use it for the message to be played to your call recipients.
Use Our Text-to-Speech Tool:
Our Text-to-Speech engine is a voice synthesis tool which allows you to type out a message and it will convert it to a digitized male or female voice. This is a great solution when you do not have time to record a message but need to send a call out quickly.
Yes! Using our call scheduling system you can set your calls to go out at the day and time of your choice. This is a great feature and time saver allowing you to schedule a series of group calls in advance. It's also a very popular option used by people who use DialMyCalls for group meeting and event reminders.
We have a voice mail & answering machine detection system in place that will wait and leave your message on their answering system. This way you know, even if the person wasn't able to get to their phone for your call, they will still get to hear your message when he/she checks their voice mail.
Yes, we have 3 import tools available that let you import phone numbers & contact information from an Excel file (XLS or XLSX), Database (CSV), or by simply copying and pasting a large block of phone numbers into the system. For more detailed information on how to import data please go to the the 'My Contacts' page once logged into your control panel. If you need assistance, please contact our support staff and they'll be happy to help you.
No, as long as you have purchased sufficient credits to cover the calls you wish to place, there is no limit. Please be aware that if we experience extremely high call volumes your calls may not go out at EXACTLY the same time and blocks of calls may be staggered out over a minute or two to limit any line congestion.
If a number on your list is called and we receive a busy signal or if the phone keeps ringing with no answer we will attempt to call it back up to two additional times -- the number of retries is based off the size of call, carrier information, and average success rate. If it still ends up as unable to connect, you will see so in the call results and your credits will be refunded for those calls.
Our call reports are great for seeing exactly what happened with each one of your calls. You'll get a breakdown of each call and whether or not it was connected and if the message played or not. It shows connection time and an array of other details that may be useful.
When creating a recording to be broadcast through DialMyCalls we recommend that the message is at least 15 seconds in length to ensure an optimal delivery to all call recipients.
Once logged into your DialMyCalls account, click on the "My Account" tab at the top of your screen. From there, click on "Integrations" to find all of your API information.
DialMyCalls offers customers the ability to send text message broadcasts to their recipients. Contacts can opt-in to receive your texts by sending your [Keyword] to 80123. Below are the various commands that will work when utilizing our text message broadcasting:
Text STOP [Keyword] to 80123 - Opt Out Of Text Messages From A Specific Keyword.
Text STOP ALL to 80123 - Stop Receiving All Text Messages Sent Through Our Service.
Text START ALL to 80123 - Removes You From Our Text Messaging Optout List.
Text START [Keyword] to 80123 - Opt Back Into A Specific Keyword That You Previously Opted Out Of.
DialMyCalls does not offer MMS (Multimedia Messaging Service) but our customers are still able to send images via text message. Below you will find two solutions that will allow you to send photos via text message right from your DialMyCalls account:
Solution Two - Host Your Image On Your Personal/Organization's Website - If you have access to a personal website or your organization's website then you are able to upload an image directly to the website. In order to save characters in your text message, we recommend using a URL shortener to shorten the URL of the image that you have hosted on your website. The Google URL shortener is by far the easiest and best to use, head on over to https://goo.gl/ to shorten your image's URL for use in a text message sent via DialMyCalls.
DialMyCalls does offer several widgets including a widget to have contacts opt into your account to receive both text messages and phone calls. We provide an embeddable opt-in widget as well as a hosted option - for more information check out our Embeddable Widgets page.