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Cloud Telephony Terminology

Welcome to the DialMyCalls cloud telephony glossary. Due to the wide variety of technical terms we use throughout our service we’ve put together this little glossary to help understand anything you may have questions about. Below are some of the terms we get asked about on a frequent basis, simply click on the term to get a more in depth description of what it is.

If the term you are looking for isn’t here, you can always contact our support team.

A

Answering Machine Detection (AMD)
Asterisk
Auto Attendant
Autodialer

C

Call Forwarding
Caller ID
Cellular Telecommunications and Internet Association (CTIA)
CNAM
Common Alerting Protocol (CAP)
Common Short Code Administration (CSCA)
Connected Call Length

D

Do Not Call (DNC)
DTMF

F

FreePBX

I

Interactive Voice Response (IVR)

L

Long Code

M

Multimedia Messaging Service (MMS)

O

Opt-In
Opt-Out

P

Phone RSVP System
Phone Script
Phone-In System
Plain Old Telephone Service (POTS)
Predictive Dialer
Private Branch Exchange (PBX)
Push Notification
Push-To-Repeat
Push-To-Talk

S

SaaS
Session Initiation Protocol (SIP)
Short Message Service (SMS)
Simple Mail Transfer Protocol (SMTP)
SMS Gateway
STIR/SHAKEN

T

Telephone Chain
Telephone Polling
Text Message Forwarding
Text Message Marketing
Text-To-Speech (TTS)

V

Vanity Number
Voice Over Internet Protocol (VoIP)

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