Questions About Intelligent Message Taking
Common questions about how AI message taking works.
What information does the AI capture from callers?
The AI captures the caller's name, phone number, reason for calling, and any additional details relevant to your business. You can customize what information the AI asks for based on your needs.
How do I receive the messages?
You can receive messages via SMS text, email, or directly in your CRM through our integrations. You choose how and when you want to be notified. Many customers set up text for urgent messages and email for everything else.
Can I customize the questions the AI asks?
Yes. You can set up custom questions based on your business needs. For example, a medical office might ask about symptoms, while a contractor might ask about the type of job needed. You control exactly what gets captured.
What if a caller does not want to leave their information?
The AI will respect their choice and offer alternative ways to help, like providing your business hours or answering general questions. It never pressures callers or makes them uncomfortable.
Are messages stored securely?
Yes. All messages are encrypted and stored securely. You can access your complete message history through your dashboard anytime. Messages are never shared with third parties.
