Frequently Asked Questions
What is an AI voicemail service
An AI voicemail service is like voicemail - but smarter. Instead of just recording a message, it uses artificial intelligence to actually engage the caller in a conversation, answer common questions, and collect detailed information. Think of it as a friendly virtual receptionist that's available 24/7.
Do I need to change my phone number?
No, your current number stays exactly the same. When you sign up, you'll be given a new number that your AI agent uses. Most businesses forward calls to that number when they're unavailable - like on missed calls, after-hours, weekends, or during meetings. Your callers won't notice anything different.
Can I choose how the AI sounds?
Yes! You can select from a range of voice options - different genders, accents, tones, and speaking styles. Want it to sound energetic and casual, or calm and professional? You decide. You can even name your agent (e.g., "Hi, this is Sarah with ABC Plumbing").
What kind of things can it say or do?
Your AI voicemail agent can do a lot more than just take messages: answer common questions, ask for names and contact info, send detailed summaries, route urgent calls, and even integrate with booking systems. It's fully customizable to your business.
Can it handle multiple types of calls?
Yes. The AI can recognize the purpose of the call - whether it's a new customer, an existing client, or even a spam call. Based on the caller's intent, it responds appropriately and takes the correct actions.
Will my callers know they're talking to AI?
That's entirely up to you. You can have the agent introduce itself as an automated assistant or make it sound indistinguishable from a human receptionist. Many customers appreciate helpful service regardless of whether it's AI or human.
Does it work after hours and on weekends?
Yes - and that's one of the biggest benefits. Your AI agent can handle calls 24/7, including nights, weekends, and holidays. You control when it takes over.
Is it customizable for my business?
Absolutely. You can train the AI using your website content, FAQs, or by simply typing what you want it to say. It can match your brand tone and speak your customers' language.
What happens after the call?
You'll get a detailed message sent by text, email, or both. It includes caller details and their request. You can also receive call transcripts or push info into your CRM or booking software.
Is it hard to set up?
Not at all. Most businesses are up and running in under 10 minutes. There's no hardware, complicated software, or tech skills needed.
Can I update the script later?
Yes! You can log in anytime to update how your AI responds, add new questions, or make changes as your business grows.