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DialMyCalls Case Studies – Acrobat Outsourcing (Staffing Notifications)

Acrobat Outsourcing - Staffing Notifications

 

DialMyCalls offers a staffing notification system that is used by thousands of businesses all across the United States and Canada. Businesses, both big and small, rely on our service to send out a plethora of automated notifications such as employee notifications, event reminders, shift availability notices, schedule reminders, weather alerts, and much more. Let's take a quick look at how Acrobat Outsourcing utilizes DialMyCalls:

Why Did Acrobat Outsourcing Need a Staffing Notification System?

Acrobat Outsourcing required the ability to send out requests via text message to people to see who is available for shifts and get responses back via our 2-way texting feature when needed.

Why Did Acrobat Outsourcing Choose DialMyCalls?

DialMyCalls is very cost effective as well and Acrobat Outsourcing loves the capability of being able to send out automated phone calls in addition to text messages.

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How to Set Up Your Own Employee Complaint Hotline

Employee Complaint Hotline Tips
 

Running a business effectively can be very difficult. If your organization is large, chances are that your employees won’t always have the opportunities that they need to express their opinions, concerns, complaints, and new ideas regarding your organization.

This is an unfortunate consequence of growth – as the size and the complexity of a company increases, it becomes more difficult to establish effective lines of communication through which lower-ranking employees can contact managers, executives, and other people who control corporate decision-making and policy.

Even in smaller companies, employees often don’t feel comfortable talking to their superiors about problems they may have with other employees, customers, or their work environment. Often, an employee will be afraid of being punished by a superior for bringing problems to their attention – even if the information they have could be important and helpful.

Some companies use email to allow their employees to report issues to HR or to other relevant persons, but this can be lacking in anonymity – people don’t like being identified when they are reporting information of a sensitive nature, especially if it is related to specific employees or corporate misconduct.

Anonymous employee complaint hotlines are a great solution to these issues. You can grant your employees total anonymity, allow them to speak about what’s on their mind with no fear of punishment, and gain valuable insight into the overall health of your organization.

For all of these reasons, setting up an employee complaint hotline with DialMyCalls can be extremely valuable. Doing so allows you to get a better understanding of the work conditions of your average employee, listen to their complaints, and aid you as you strive to make your business a better place to work.

Here's a step-by-step guide on how to set up an anonymous inbound complaint line for your employees.

 

Inbound Complaint Hotline Setup

Setting up Your Anonymous Employee Complaint Hotline

Begin by setting up an account with DialMyCalls and then register a vanity number for your complaint line. Ideally, this will be a number that's easy for employees to identify and remember so that they can call in whenever necessary. 

You must have access to a phone with this number, as it will be called by our automated system to complete setup. A four-digit PIN will be read to you, and after you enter it into your DialMyCalls system, you'll be able to use it as a caller ID for your messages and broadcasts.

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Employee Alerts: The Ultimate Shift Coverage Solution for the Busy Manager

Employee Alerts - The Ultimate Shift Coverage Solution for the Busy Manager

Staffing and front end managers have all felt the sting of last minute call-outs and uncovered shifts. Hours are spent making employee schedules that suit everyone involved, and cover the expected volume of business, only to have a shift go down in flames for lack of personnel. To avoid this, managers either need a crystal ball, or an effective means of finding available workers to come in when you need them.

 

Employee Alerts Scheduling

Scheduling Employees

While some business structures, such as a factory, are able to create consistent employee schedules, others do not have that luxury. Restaurant managers for example have to contend with uncertain guest numbers, which can drastically affect how a shift runs. When creating a schedule for employees in the service or retail industry, managers are not only contending with the varied availability of their employees, they must take into consideration:

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5 Scheduling Tips For Staying on Top of Your Hospital's Shifts

Hospital Scheduling Tips
 

No matter which department of a hospital you have been assigned to, scheduling and verifying staff for shifts is one of your most challenging responsibilities. This is a difficult job for any type of administrator, but when your scheduling decisions involve life and death situations, the pressure can be overwhelming.

Implement these tips into your scheduling process to streamline your job and make sure that you always have the right amount of hospital staff on hand when you need them.

Scheduling Software

A number of software companies have developed comprehensive programs to help with administrative scheduling. A program that is specifically designed for the hospital environment, would help analyze patient volumes and help you decide the number of employees in each area you need to have available. These software solutions are only meant as a guideline however, you still need to double check using your personal knowledge of your hospital's needs.

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Tips For Successfully Running Your Waste Management Company

Waste Management Tips
 

It is not easy to oversee the daily operations of any company, especially service companies that are heavily relied on. In the waste management industry, you are handling an extreme amount of responsibility, from keeping residents happy to meeting government mandated guidelines for your business. If you are looking for ways to delegate, without your business suffering, we have come up with a list of solutions that you should find helpful:

1. Residential Service

This is the core of your business and where a large amount of your time is spent. Take a look at the routes you have in place and make sure that they are sensible to your business. Are your trucks passing by neighborhoods that have not yet had a pick-up? Consider the money and time you are wasting by not planning routes that flow smoothly from one residential area to the next. You could cut down on man hours, and subsequently your hours, by mapping out more effective routes.

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Plan Effective Staff Meetings That are Informative and Inspirational

Effective Staff Meetings

Learning how to organize and execute an effective meeting is a skill that is often overlooked by executives and managers. The end result being a large group of employees who walk away from the meeting without taking in any of the important points. A company meeting should be more than just an exchange of information, it should be used as an opportunity to inspire and motivate your employees to perform at a higher level.

Whether a general staff meeting, problem solving meeting or company goal meeting there is a basic outline a leader should be following to make it as much of a success as possible:

Who Is Invited?

Just like a party, you want to make sure that the right group or groups of employees are asked to participate.

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