Logging in to an online account is done by necessity. No one requires a login simply to access content that’s equal for everyone. Passwords are put in place to protect some sort of information.
And if whatever is being protected is important enough to require a password to access it, it’s important that a password alone isn’t the only thing keeping the information safe.
If someone is trying to access content that they shouldn’t, it’s important to communicate the problem both immediately and clearly.
After a user has been notified of a suspicious login attempt, it’s important to hear back from them. If they’ve been alerted via SMS, they should be able to confirm or deny that it was truly them by replying to the message itself. In many cases, recipients can also call the number from which they received the message.
Whether texting or calling, the user can be navigated to speaking directly with a live representative, or led through a series of steps and questions to determine who can serve them best. This conversation can also lead them through troubleshooting steps that may help them identify what went wrong.
After the problem is identified and resolved, text messages can also be used to let the user know that the threat has passed. This can help restore a user’s faith in the system and build trust. The faster this notification happens, the faster the user stops worrying and the more at ease they feel in similar situations in the future, making the process ideal in business continuity plans.
Below are just a few of the groups that are using us to keep everyone informed.