There are a number of different types of businesses that rely heavily on a full staff to operate effectively. Manufacturing plants, restaurants, and even retail stores need to have all the right people in all the right places if they want a shift to be smooth and profitable. Unplanned call-offs can jeopardize the success of a shift if you are unable to fill that empty slot or slots in time.
The service industry is dependent on your employees to provide the customer care that your business requires. If you are trying to run a busy restaurant on a Friday night without enough cooks, your business is going to suffer. Not only will it suffer that night, but those customers who received service below their expectations are not going to return next Friday. Instead, they will let all of their friends know how awful their experience was.
The same holds true in a retail store. During heavy shopping times you have to have in place the right number of cashiers and salespeople to help take care of the volume of customers. Large amounts of potential sales are going to be lost when customers see a long line at the register.
For factories and manufacturing plants, the effect of call-offs can be serious. A factory floor is designed to operate with certain people at certain points in production to ensure that your goods are being produced at the quality you expect. One missing link in that chain could close down the entire production line.
You and your managers can save yourselves time and energy by letting DialMyCalls fill those empty slots for you. There will always be employees who are eager to earn the extra money and the trick is finding the right ones. With DialMyCalls, all of your employees can be reached at the same time, offering up the extra work and asking that they respond if they are able and willing to take it.
Send a phone call or SMS text message to all of your employees who qualify to fill the missing spots on the shift. If using a voice message, be friendly and thank the employees in advance for helping out in such short notice. If you know it will be a hard spot to fill, offer special incentives to take it, such as extra pay or a paid day off in the future. They can respond back with DialMyCalls’ Push-To-Leave-A-Message feature that lets them leave a message of their own. Your broadcast report will show you the number of replies.
An SMS text message works in the same way, except that they will have the opportunity to reply back with a two-way text. This way if there are any questions about the shift they can ask you immediately before deciding if they want to take it. This is an effective way of getting your needs known to all of your employees in only minutes instead of having to take the time to go through your employee list one by one.
Using employee notifications with DialMyCalls to fill an open shift guarantees that you will find the coverage you need in time. Your business benefits from the smooth shift, your employee benefits from the additional money in his paycheck, and, most importantly, your customers benefit by receiving the same level of high service they are used to from you.
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