One of the most effective ways a business owner can build trust and loyalty with his employees is by valuing their opinions and concerns. This takes effort during a busy work day, not to mention an employee’s possible reluctance in voicing those opinions in person. Bring back the employee suggestion box to your company and watch as your company morale improves when you take the time to address their anonymous concerns.
No matter how well you think you know what is going on in your business, you are missing some of the important details. When you have a complaint and suggestion system set up, you are inviting your employees to let you know what those details are. This will help tremendously in identifying problems and resolving them quickly.
To start with, you are going to set up an employee tip line. This type of call-in system will get you better results than an e-mail system as it allows for anonymity if that is what the employee desires. Keep in mind that you may be hearing details of a sensitive nature such as sexual harassment or discrimination and you want to develop a way for your employees to feel comfortable sharing that.
Set up a vanity phone number with DialMyCalls that is going to be easy for your employees to remember. Once that is set up, send out a voice broadcast to all of your employees letting them know about the new system you have implemented and what it should be used for. Again stress the fact that the employee can remain anonymous when they call. This will encourage your staff to report those important complaints that are going unnoticed by you.
When your DialMyCalls complaint box receives a new message, you can log in to your account and listen to it. Be prepared with pen and paper to take notes as you listen and save the message for future reference.
If the complaint or suggestion is something that you can take care of easily yourself, such as not enough vending machines or employee parking, do so as quickly as possible. This shows your employees that you are taking the suggestion box seriously and will further open up these lines of communication.
If the complaint is of a more serious nature such as allegations of creative bookkeeping or harassment, notify your company attorney first and then the proper authorities. Don’t attempt to do an investigation on your own, and don’t make rash decisions based solely on what you hear in a message.
Having an anonymous complaint line in place will help to make your work environment a more harmonious one. With the DialMyCalls vanity phone number feature, you are given the ability to protect your employee’s interests as well as those of your business.
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