What is a crisis communication playbook?

A crisis communication playbook is a predefined, step-by-step plan that outlines how an organization communicates during an emergency. It includes message templates, defined roles, workflows, communication channels, and escalation procedures.

Why is a crisis communication playbook important?

A crisis communication playbook ensures you can communicate quickly, clearly, and consistently when a crisis occurs. This helps reduce confusion, maintain trust, and protect people.

What types of crises should organizations prepare for?

Organizations should prepare for natural disasters, cyberattacks, data breaches, utility failures, safety threats, reputational issues, accidents, and emergencies specific to their industry.

What communication channels should be included in a crisis plan?

A crisis communication plan should include SMS, voice broadcasts, email, websites, intranets, social media, and weather alert integrations. Platforms like DialMyCalls help deliver alerts instantly across multiple channels.

How can technology help in crisis communication?

Technology helps by automating message delivery, reducing human error, ensuring message consistency, tracking engagement, and enabling organizations to reach large audiences quickly through tools such as emergency texting and weather alerts.

Voice & Text Broadcasting Solutions Blog - Page # 1

Emergency Notification, Uncategorized

A Step-by-Step Guide to Building a Crisis Communication Playbook

Summary When a crisis strikes, you don’t have time to wonder who should handle communications or how you’ll reach everyone…

Dec 17, 2025 - 8 min read

Schools

6 Top Emergency Notification Challenges Schools Face and How to Solve Them

Summary Schools depend on fast, reliable communication to keep students, staff, and parents safe during emergencies. This article highlights the…

Dec 10, 2025 - 11 min read

Emergency Notification

7 Best Practices for Tornado and Severe Storm Emergency Notifications

Summary When tornadoes and severe storms strike, time is your most precious resource. You don’t have time to fumble through…

Dec 04, 2025 - 8 min read

Churches and Religious

7 Best Practices for Church Emergency Notifications to Keep Congregations Safe

Summary When an emergency strikes, clear and immediate communication can protect lives. Churches are meant to be places of worship…

Dec 04, 2025 - 7 min read

Emergency Notification

How Transportation and Logistics Use Emergency Alerts to Keep Operations Moving

Summary Transportation and logistics never stop, but neither do the risks. From severe weather and equipment failures to traffic accidents…

Nov 26, 2025 - 11 min read

Emergency Notification

The ROI of an Emergency Notification System and Why It Pays for Itself

Summary An emergency notification system (ENS) is a strategic investment that pays off in several measurable ways. By automating alerts,…

Nov 25, 2025 - 7 min read

Emergency Notification

Everything You Need to Know About an Emergency Notification System

Summary When disaster strikes, communication can make the difference between safety and chaos. An emergency notification system makes sure that…

Nov 20, 2025 - 9 min read

Mass Texting

Mass Calling

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Voice and Text Broadcasting Communications Solutions Blog

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A Step-by-Step Guide to Building a Crisis Communication Playbook

6 Top Emergency Notification Challenges Schools Face and How to Solve Them

7 Best Practices for Tornado and Severe Storm Emergency Notifications

7 Best Practices for Church Emergency Notifications to Keep Congregations Safe

How Transportation and Logistics Use Emergency Alerts to Keep Operations Moving

The ROI of an Emergency Notification System and Why It Pays for Itself

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Hurricane Preparedness Plan for Protecting Your Business

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Best Practices for Push Notifications to Boost Engagement And Conversions

What Is Text-to-Join and When Is It Most Effective?

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