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How Hotels Are Using Text Messaging to Deliver a Better Customer Experience

Top 7 Hotel SMS Text Message Tips
 

The hospitality industry has, historically, been somewhat slow to adapt modern technology. The size, scope, and relatively low profit margins of the business make it hard to adapt to change - even in large hotel conglomerates.

However, there's one area where hotels are using advanced technology to the benefit of both themselves - and their guests. SMS text messaging.

SMS broadcasting offers hotels a quick, easy way to send important information to their guests - and when implemented correctly, guests can also respond to hotel messages. This streamlines communications dramatically, and can lead to a much better customer experience.

Let's take a look at how hotels are using text messaging to increase communication capabilities, and improve customer satisfaction.

 

Reservation Reminders - Top 7 Hotel SMS Text Message Tips

1. Reservation Reminders

Most guests are not likely to forget about their trips - but reservation reminders are still a handy way to remind guests about their stay in your hotel, and offer them other value-added services.

You can ask guests when they anticipate arriving, whether they'll require a car to get them at the airport, if they're interested in having a beverage upon arriving at your hotel, and other basic questions.

These questions allow you to personalize their customer experience. In addition, sending a reservation confirmation via SMS makes it easy for a customer to access it when they actually check in. This reduces the burden on your front desk staff, and can help make guest check-ins more fast and efficient.

 

Event Alerts - Top 7 Hotel SMS Text Message Tips

2. Alerts About Upcoming Events and Specials

Whether you have a guest staying for work or play, chances are they're not totally familiar with the area. SMS text messages provide hotels with a non-intrusive way to inform guests about special events around town, shows that are popular among other guests, and other recreational activities.

You can even inform guests of things like the weather and traffic conditions every morning - this makes it easy for them to enjoy their stay, and plan for their day.

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DialMyCalls Case Studies – YMCA of South Florida (Nonprofit Notifications)

YMCA of South Florida - Nonprofit Notifications
 

DialMyCalls offers a nonprofit notification system that is used by thousands of nonprofit organizations all across the United States and Canada. Nonprofits rely on our automated calling and texting service to send out various notifications such as membership collection calls, fundraiser alerts, event reminders, volunteer outreach alerts, social club reminders, and much more. Let's take a quick look at how YMCA of South Florida utilizes DialMyCalls:

Why Did YMCA of South Florida Need a Nonprofit Notification System?

YMCA of South Florida had ~ 60% collections prior to signing up for DialMyCalls and wanted to increase that rate. DialMyCalls will send out messages when card on file is declined and can't bill for YMCA membership.

Why Did YMCA of South Florida Choose DialMyCalls?

YMCA of South Florida was referred to DialMyCalls by another YMCA in Orlando that uses us.

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How to Set up Your Own Press-1 Phone Call Campaign

Press-1 Phone Call Campaigns

 

A press-1 phone call campaign allows for automated call recipients to press the 1 key on their phone to be connected to a live representative for more information. Live transfer calls are often used for sales leads but organizations such as churches, sports leagues, property management groups, and many more utilize the benefits that these types of calls can offer. Let's take a dive into just how press-1 call campaigns work and take a look at how you can utilize them for your organization.

How Does a Press-1 Phone Call Campaign Work?

Organizations looking to reach a list of contacts all at once can set up their own mass notification system. With DialMyCalls, once an account is set up, customers are able to add the press-1 for live transfer option to any automated call that they set up in our system. Simply add your list of contacts to your account, create a recording to be sent out, then when you go to set up your broadcast, select the "Push-To-Talk" option which is our version of a press-1 phone call campaign --- you are able to select which phone number your contacts will be transferred to should they decide to press 1 for more information.

Learn More About DialMyCalls' Press-1 Phone Call Campaigns

Who Can Use Press-1 Phone Call Campaigns?

Lead generation robocalls are typically associated with press-1 phone call campaigns but there are many other ways in which this technology can be utilized. Organizations ranging from churches to property management groups can use live transfer calling. Below are a few different types of organizations using press-1 phone call campaigns:

 

Churches & Religious Organizations - Press 1 Phone Call Campaigns

Churches and Religious Organizations

Pastors and church secretaries are able to send out automated prayer requests, church bulletins, donation reminders, and much more using a system such as DialMyCalls. Using a press-1 campaign, members of their congregation will be able to speak directly to the pastor for more information regarding upcoming church services or to request a special prayer during the next service.

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What Is A Phone Tree? A Comprehensive Guide to Phone Tree Systems

Video Transcript - What Is A Phone Tree? - A Comprehensive Guide To Phone Tree Systems

Below we have the transcript for our Phone Tree Systems video - each slide has been broken apart, click on the image to view the original slide.

 

Slide One - Introduction

Slide One - Introduction

Hello everyone, today we are going to take an in-depth look at phone tree systems. What is a phone tree? How do phone trees work? Who Uses Phone Trees? All of these questions and more will be answered in this video.

 

Slide Two - Phone Tree Systems Overview

Slide Two - Phone Tree Systems Overview

Phone Tree Systems are split up into two different categories, Traditional Phone Trees and Automated Phone Trees - today you'll learn what a traditional phone tree is, if they are still in use and how phone tree templates work. You'll also be learning about voice broadcasting systems, the benefits of phone tree automation and who exactly uses them.

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4 Great Ways to Use DialMyCalls' Calling & Texting API

DialMyCalls Developers API
 

The best thing about DialMyCalls is how customizable it is. No matter the size of your business, school, church – whatever type of organization you may be - there is a DialMyCalls plan that's perfect for your needs.

And this extends further than just customizable planning, features, and pricing. DialMyCalls is dedicated to providing everyone with fantastic communication tools.

That's why we've released our powerful, proprietary DialMyCalls API to the public, so that developers, organizations, and companies who wish to utilize the mass notification platform that we’ve built can do so with ease.

The list of opportunities that smart integration of the DialMyCalls API can provide startups with is nearly endless. Here are a couple examples of ways in which you can use DialMyCalls API integration for your app, website, or business idea.

 

Education API - DialMyCalls Developers

1. Education API - Integrate DialMyCalls Into  Existing School Portal

Mass notification is one of the most crucial features of DialMyCalls, and with our API, you can integrate our services directly into your existing website portal. This will allow you to communicate with students, families, and faculty directly from your website, and provide you with an all-in-one communication platform that's robust, easy-to-use, and functional.

Putting your communication capabilities onto your primary web portal is a great way to allow employees who are not typically tech-savvy to use DialMyCalls, and can be a very effective way of streamlining your communication workflow.

And with our robust API documentation, any web developer can implement the DialMyCalls system quickly and easily into your school's website portal.

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Your Guide to DialMyCalls' Voice Broadcasting

DialMyCalls Voice Broadcasting Tips & Tricks
 

DialMyCalls is an easy, convenient way to send out mass phone calls. In just a few clicks, you can record your message and send it to hundreds or even thousands of people. This guide will walk you through the basics of sending out a voice broadcast with DialMyCalls.

Sending Voice Broadcasts with the DialMyCalls Web App

DialMyCalls makes sending out a mass voice message surprisingly easy. Rather than painstakingly calling people one at a time -- a tall order when you have hundreds or even thousands of numbers -- you can call all of your contacts at once. It's fast, cost-effective, and capable of reaching thousands of contacts per minute. Whether you're sending out reminders to middle school students' parents, or contacting customers who've provided their phone numbers, voice broadcasting can be a very powerful communication tool.

In just a few simple steps, you can send out your very first voice broadcast.

 

Send Broadcasts - Voice Broadcasting Tips

Send Your Voice Broadcast

Sending a message with DialMyCalls is quite simple. First, you'll need to record your voice message. You can also store pre-recorded messages in your account, which you can use any time. After you've recorded the message, it's time to choose which contacts it will be sent to. Your contact list can be imported from a CSV or Excel file in just a few clicks, so you won't have to manually re-enter the information.

You can also edit your Caller ID info, as well as designate a future time at which the voice broadcast will be sent. Then, you're ready for DialMyCalls to send out your phone call.

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