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Communications Glossary

Auto Attendant

An Automated Attendant or Auto Attendant for short, is a computerized answering service utilized by businesses to replace the use of human receptionists or operators. Traditional PBX (Private Branch Exchange) systems will utilize an auto attendant to help customers navigate their call to the proper extension without having to go through an operator.

DialMyCalls utilizes an Auto Attendant when customers call our Toll-Free Support Line – they will be prompted to enter their parties extension if they know it or press one of the following extensions:

Press 1 for Sales
Press 2 for Customer Support
Press 3 for Business Development

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