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How to Set Up Your Own Employee Complaint Hotline

Employee Complaint Hotline Tips
 

Running a business effectively can be very difficult. If your organization is large, chances are that your employees won’t always have the opportunities that they need to express their opinions, concerns, complaints, and new ideas regarding your organization.

This is an unfortunate consequence of growth – as the size and the complexity of a company increases, it becomes more difficult to establish effective lines of communication through which lower-ranking employees can contact managers, executives, and other people who control corporate decision-making and policy.

Even in smaller companies, employees often don’t feel comfortable talking to their superiors about problems they may have with other employees, customers, or their work environment. Often, an employee will be afraid of being punished by a superior for bringing problems to their attention – even if the information they have could be important and helpful.

Some companies use email to allow their employees to report issues to HR or to other relevant persons, but this can be lacking in anonymity – people don’t like being identified when they are reporting information of a sensitive nature, especially if it is related to specific employees or corporate misconduct.

Anonymous employee complaint hotlines are a great solution to these issues. You can grant your employees total anonymity, allow them to speak about what’s on their mind with no fear of punishment, and gain valuable insight into the overall health of your organization.

For all of these reasons, setting up an employee complaint hotline with DialMyCalls can be extremely valuable. Doing so allows you to get a better understanding of the work conditions of your average employee, listen to their complaints, and aid you as you strive to make your business a better place to work.

Here's a step-by-step guide on how to set up an anonymous inbound complaint line for your employees.

 

Inbound Complaint Hotline Setup

Setting up Your Anonymous Employee Complaint Hotline

Begin by setting up an account with DialMyCalls and then register a vanity number for your complaint line. Ideally, this will be a number that's easy for employees to identify and remember so that they can call in whenever necessary. 

You must have access to a phone with this number, as it will be called by our automated system to complete setup. A four-digit PIN will be read to you, and after you enter it into your DialMyCalls system, you'll be able to use it as a caller ID for your messages and broadcasts.

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Employee Alerts: The Ultimate Shift Coverage Solution for the Busy Manager

Employee Alerts - The Ultimate Shift Coverage Solution for the Busy Manager

Staffing and front end managers have all felt the sting of last minute call-outs and uncovered shifts. Hours are spent making employee schedules that suit everyone involved, and cover the expected volume of business, only to have a shift go down in flames for lack of personnel. To avoid this, managers either need a crystal ball, or an effective means of finding available workers to come in when you need them.

 

Employee Alerts Scheduling

Scheduling Employees

While some business structures, such as a factory, are able to create consistent employee schedules, others do not have that luxury. Restaurant managers for example have to contend with uncertain guest numbers, which can drastically affect how a shift runs. When creating a schedule for employees in the service or retail industry, managers are not only contending with the varied availability of their employees, they must take into consideration:

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