Staffing and front end managers have all felt the sting of last minute call-outs and uncovered shifts. Hours are spent making employee schedules that suit everyone involved, and cover the expected volume of business, only to have a shift go down in flames for lack of personnel. To avoid this, managers either need a crystal ball, or an effective means of finding available workers to come in when you need them.
While some business structures, such as a factory, are able to create consistent employee schedules, others do not have that luxury. Restaurant managers for example have to contend with uncertain guest numbers, which can drastically affect how a shift runs. When creating a schedule for employees in the service or retail industry, managers are not only contending with the varied availability of their employees, they must take into consideration:[click to continue...]
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