Michel Rondeau

Michel Rondeau is an independent consultant with over 20 years of experience in telecommunications. Beginning his career as a frontline agent, he developed a deep passion for empowering frontline teams and improving customer experiences. He specializes in breaking down silos, fostering cross-functional collaboration, and co-creating scalable, sustainable solutions that drive measurable improvements for employees and customers. A strategic thinker, Michel excels at bridging the gap between corporate vision and execution, ensuring alignment between business goals and operational realities.

Michel has received industry recognition, including awards from the Learning & Performance Institute and Brandon Hall, for his work in employee training and customer experience programs. He has also spoken at industry events, such as the 6th Annual Employee Experience Summit (2023).

As a DialMyCalls contributor, Michel shares insights on leadership, team communication, and customer-focused strategies to help businesses strengthen their messaging.