Private healthcare facilities are faced with countless challenges starting with keeping a steady stream of patients, improving their care and managing your costs. It is not easy to make a busy medical practice more productive, but once you start identifying your key problem areas you can start finding solutions one by one.
Your two best resources for pinpointing issues that are holding your practice back are the staff members and your patients. Start talking to them and you will find a myriad of ways where you can improve office efficiency.
1. Put Your People Where Their Strengths Are
One of the first things to look at is how you are utilizing your staff members. Are trained nurses and aides getting stuck behind the reception desk? That is taking them away from patient care, slowing down the flow of patients through the office. Make sure you have enough qualified people behind your front desk so that your medical support staff is able to utilize their special skills where they are needed the most.[click to continue...]
Medical practices are now estimating that yearly, they are losing up to $150,000 due to patient no-shows. In multi-physician facilities and clinics the amount can easily surpass $1 million. As one clinic reports that they had 14,000 no-shows over the course of one year, a staggering number that could be reduced by automated SMS text messages.
Regardless of the size of the practice, profits are being lost due to the overwhelmingly amount of patients who cannot keep an appointment.
Why Use SMS Text
The act of notifying patients of an appointment is a time consuming task when taken on by a receptionist or secretary. That time could be spent doing other pressing office work if the physician utilizes SMS text messaging as a tool to remind patients of upcoming appointments.[click to continue...]
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